vSphere: Troubleshooting Workshop
Overview
– Introduce troubleshooting principals and procedures
– Troubleshoot networking issues and recover from them
– Analyze storage failure scenarios and resolve the issues
– Troubleshoot vSphere cluster failure scenarios and analyze possible causes
– Diagnose common VMware vSphere® High Availability issues and provide solutions
– Troubleshoot problems related to virtual machine migration (VMware vSphere vMotion) and improve resource use (VMware vSphere Distributed Resource Scheduler)
– Troubleshoot vCenter Server issues
– Identify ESXi host issues (analyze failure scenarios and correct them)
– Troubleshoot faulty virtual machines, including installation issues, snapshot issues, connection issues, and more.
Course Details
Course Introduction
– Understand the course objectives
– Understand the scope and topics covered by the course
– Become familiar with online technical resources
– Become familiar with the VMware education system and certification tracks
Introduction to Troubleshooting
– Identify the effects of a system problem
– Define the troubleshooting scope
– Use a structured approach
– Understand the troubleshooting principals
– Follow a logical troubleshooting procedure
– Troubleshooting examples
Troubleshooting Tools
– Use command-line tools to identify and troubleshoot problems
– Use VMware vSphere Management Assistant
– Locate and interpret important log files
– Export relevant log files for technical support
– Use vRealize Log Insight for log aggregation and problem analysis
– Use vRealize Log Insight for efficient log search
Networking
– Identify the symptoms of network-related problems
– Analyze and resolve standard and distributed switch issues
– Analyze virtual machine connectivity issues and restore them
– Examine common management network connectivity issues and restore configurations
– Identify and prevent potential problems
Storage
– Troubleshoot storage (iSCSI, NFS, VMFS, and VSAN) connectivity problems
– Analyze hardware malfunction and software misconfiguration scenarios
– Identify multipathing-related issues, including PDL and APD
– Analyze possible causes, recover from the faulty conditions, and restore storage visibility
vSphere Clusters
– Identify and recover from vSphere HA related issues
– Analyze and troubleshoot various types of vSphere vMotion issues related to virtual machine migrations
– Discuss and recover from vSphere DRS problems to achieve proper function and balanced resource use
– Examine vSphere cluster failure scenarios and possible solutions
vCenter Server and ESXi
– Understand the vCenter Server and Platform Services Controller (PSC) architecture in vSphere 6
– Identify and resolve authentication issues
– Troubleshoot VMware Certificate Authority (VMCA) and certificate store issues
– Analyze and fix vCenter Server services issues
– Examine ESXi host and vCenter Server failure scenarios and resolve the issues
Virtual Machines
– Analyze and resolve common virtual machine snapshot issues
– Identify possible causes and resolve virtual machine power-on issues
– Troubleshoot virtual machine connection state issues
– Resolve problems seen during VMware Tools installations
– Discuss content library and identify common misconfigurations
– Examine failure scenarios and provide solutions
Prerequisites
Required prerequisites include completion of one of the following:
– VMware Certified Professional 6 – Data Center Virtualization
– VMware vSphere: Fast Track
– VMware vSphere: Optimize and Scale
– Equivalent knowledge and administration experience with ESXi and vCenter Server
– Experience working with a command-line interface is highly recommended.